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Lapland Liverpool - Full Logo GREEN

FAQ

  • WHATS INCLUDED IN MY TICKET ?
    * Visiting Santa in his grotto * Festive Christmas Show * Receiving a gift from Santa’s toy shop * Gingerbread decorating * Story time with Mrs Claus * Make-a-Bear workshop (and take it home) * Skating rink ** If you wish to purchase a copy of your Photograph with Santa, this is an additional charge ***Please note – Under 1’s do not receive their own Teddy Bear or Gingerbread. If you have a child under 12 months and wish for them to receive this, please purchase a child’s ticket instead.
  • WHAT IS THE VIP EXPERIENCE?
    Lapland Liverpool: The Exclusive VIP Experience Gold VIP Package Unwrap a world of wonder with our limited VIP package, designed to create unforgettable memories for you and your loved ones.* Here's what sets your VIP experience apart: Personalised Invitation: Let the magic of Lapland Liverpool start at home. All children will receive their own personalised invitation from Santa straight from Lapland to their door. Enjoy watching the excitement on your child’s face knowing that Santa has personally asked them to meet him! Priority Treatment: Glide past the queues with *dedicated VIP check-in*, ensuring a smooth and stress-free start to your Lapland adventure. Front Row Seats for Shows: Get the best view in the house with *guaranteed front row seating* for all our captivating Christmas shows. Immerse yourselves in the festive performances and create lasting memories. Photo Opportunity: Capture the magic of meeting Santa with an *complementary printed souvenir photo* from his enchanting grotto. Take home a cherished memory to treasure for years to come. VIP Welcome Gift: Unwrap a delightful *VIP welcome gift bag* filled with festive treats and surprises to kick off your Lapland Liverpool adventure in style. Priority Skating Access: Enjoy *priority access to select activities* throughout the day, ensuring you maximise your time and experience all the festive fun Lapland Liverpool has to offer. Light Refreshments: Indulge in a selection of *complimentary light refreshments* throughout the day, keeping you fuelled for all the festive excitement. Reserved seating: Enjoy your complementary Festive food and Drinks on a reserved table ladened with Christmas goodies. £50 additional charge p/p. Under 1's no additional charge for upgrading to VIP Platinum VIP Package Your Personal Elf Guide: Experience the magic with a dedicated elf by your side throughout the day. They'll be your *personal concierge, storyteller, and festive cheerleader*, ensuring every moment is filled with joy and wonder. £200 per group. Must have purchased tickets and the Gold VIP upgrade. Maximum group size of 6. The Lapland Liverpool VIP experience is perfect for:* * Families seeking an unforgettable Christmas adventure * Guests celebrating special occasions * Anyone wanting to elevate their Lapland Liverpool experience with exclusive benefits *Limited availability! Message us today for more information about adding your VIP package today and create lasting memories at Lapland Liverpool.
  • WHAT TIME SHOULD I ARRIVE ?
    You MUST arrive on time to your Christmas Experience booking. We cannot postpone the experience for any latecomers. Missed activities cannot be accessed due to arriving late. There is no need to arrive any earlier than your start time. If you do arrive earlier please feel free to head to our Three Bears Café to keep warm!
  • CAN I PAY IN INSTALLMENTS?
    Yes you can pay for Lapland Liverpool using a payment plan. Spread the cost of your Christmas day out by purchasing our Payment Plans. Spread the cost of the booking over 4 payments. Payment 1 - Pay 25% on the day you book Payment 2 - 25% taken on the 1st August 2024 Payment 3 - 25% taken on the 1st September 2024 Payment 4 (final payment) - 25% taken on the 1st October 2024 You must ensure you are able to make every payment on the above dates for your booking to be confirmed. Last day to book using a Payment Plan 25th July 2024. *Please note there is a £2.50 payment plan admin fee for each ticket booked via the payment plan
  • ARE PRAMS ALLOWED ?
    We have limited space in some of the activity rooms for prams. Unfortunately prams can not be taken around the whole experience, there will be space provided at Lapland Liverpool for you to store your pram. We ask that you use a car seat as prams do not fit in the activity areas. We do not take any responsibility for personal belongings left in this area. We have high chairs available in the café. Please also note that Under 1’s do not receive their own teddy bear or gingerbread - they will receive a toy from Santa's toy shop. If you have a child under 12 months and wish for them to receive this, please purchase a child’s ticket instead.
  • CAN I CHANGE OR CANCEL MY BOOKING?
    Please ensure you are happy with your booking before any payment has been made. You are able to change your time session on your Universe account. Dates cannot be changed. All bookings are non-refundable. No refunds will be given under any circumstances. This includes any changes to COVID-19 restrictions. Deposits paid via Payment Plans are non-refundable.
  • IS THERE ANY PARKING ?
    There is free on street parking at Otterspool Drive. We do not have car parking facilities on site. Please note that during our Christmas Experience the traffic can become busy along Otterspool Drive. Please ensure you leave in enough time to ensure you are not late to your Christmas Experience.
  • SEN / CARER QUESTIONS
    We understand you might have questions about visiting Lapland Liverpool with someone who has additional needs (SEN). Accessibility: Great news! All areas of Lapland Liverpool are wheelchair accessible. Please note: For safety reasons, wheelchairs are not permitted on the skating rink due to the surface. SEN Sessions: While we don't offer dedicated SEN sessions, we recommend considering our earlier or later time slots. These sessions tend to be quieter than those in the middle of the day, which may create a more comfortable environment for your visit. Carers: To ensure everyone has a safe and enjoyable experience, all guests entering Lapland Liverpool require a ticket, including carers. Making your visit magical: We want everyone to have a magical time at Lapland Liverpool! If you have any questions about accessibility, how to make your visit even more enjoyable, or require additional support for a guest with SEN, please don't hesitate to contact us. We're always happy to help!
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